Complaints Procedure

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The SW19 Complaints Procedure has been structured to ensure that any concerns are dealt with as quickly and as efficiently as possible. 

In order to help us to process your complaint we ask that you take the following steps:

1/ Speak to your Negotiator
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues with the negotiator.


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2/ Write to the Operations Manager
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.


3/ Write to the Director
83b Hartfield Crescent, London, SW19 3RZ
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of this investigation will be sent to you within 15 working days.


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4/ Refer the matter to the Property Redress Scheme
Telephone: 0333 321 9418

Email: info@theprs.co.uk
Website: www.theprs.co.uk